Last Updated: February 2026

At M.J. Kloss Carpentry & Joinery, we are committed to protecting the privacy of our website visitors and customers. This policy explains how we handle your personal data.

1. Who We Are

  • Company Name: M J Kloss Carpentry and Joinery Limited
  • Company Number: 15532974
  • Address: 16-28 Penarth Street, London, SE15 1TX
  • Email: contact@mjklosscarpentry.co.uk

2. Information We Collect

We collect and process the following data:

  • Direct Information: Name, email address, phone number, and postcode provided via our “Quote Request” or contact forms.
  • Usage Data: Information about how you use our website, including your IP address and pages visited, collected via cookies and Google Analytics.

3. How We Use Your Information

  • Service Delivery: To provide quotes, discuss projects, and fulfill carpentry services.
  • Communication: To reply to your inquiries and send emails regarding your project or our services.
  • Marketing: If you have opted in, we may occasionally send you emails regarding special offers or news. You can unsubscribe at any time.
  • Analytics: To improve our website performance and user experience.

4. Sharing Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is only shared internally or with our trusted team members specifically to carry out work you have requested.

5. Data Retention

We retain customer records for as long as necessary to provide our services and to comply with legal obligations.

  • Minimum Retention: We hold financial and contract records for a minimum of 7 years for tax purposes.
  • Long-term: We may hold basic project details indefinitely to assist with future maintenance, warranties, or repeat business, unless you request deletion.

6. Google Analytics & Cookies

Our website uses Google Analytics to understand visitor behavior. This involves the use of cookies. You can manage your preferences or opt-out of non-essential cookies via our Cookie Policy.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Request a copy of the data we hold about you.
  • Request that we correct or delete your personal information.
  • Object to your data being used for marketing.
  • Withdraw your consent for data processing at any time.

To exercise any of these rights, please email us at contact@mjklosscarpentry.co.uk.